At DripQuality, customer satisfaction is our top priority. We understand that sometimes things don’t go as planned, and we are here to assist you in the return or refund process. Please take a moment to review our Return and Refund Policy.

1. Eligibility for Returns/Refunds:

We accept returns and offer refunds only under the following circumstances:

• Item Damage: If you receive a damaged item, please contact our customer support team within 7 days of receiving the product. We may request photographic evidence of the damage to initiate the return process.

• Incorrect Size: In the event that we have sent you the wrong size, please notify us within 7 days of receiving the product. We will provide instructions on how to return the item and arrange for the correct size to be shipped to you.

2. Return Process:

To initiate a return, please follow these steps:

• Contact our customer support team at info@dripquality.com within 7 days of receiving the item, providing your order number and details of the issue.

• Our customer support team will guide you through the return process, which may include providing photographs of the damaged item or other relevant information.

• Once the return is approved, we will provide you with instructions on how to return the item. Please ensure the product is securely packaged for return shipping.

• Ship the item back to us within 14 days of receiving return approval.

3. Refund Process:

Refunds will be processed once we have received and inspected the returned item. The refund will be issued to the original payment method used for the purchase. Please allow 7-10 business days for the refund to reflect in your account.

4. Non-Eligible Items:

Please note that we do not accept returns or offer refunds for reasons other than item damage or incorrect sizing. This includes but is not limited to change of mind, buyer’s remorse, or dissatisfaction with product aesthetics.

5. Contact Us:

If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team at info@dripquality.com.

DripQuality reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Please check our website for the most up-to-date policy information.